We want you to love your Edgar Jarvis piece—but if it’s not quite right, here’s how we handle returns and exchanges:
What happens if my return doesn’t meet the conditions?
If your item is returned in a condition that prevents resale (e.g. worn, stained, or missing tags), it will be rejected and returned to you.
Who pays for return shipping?
Customers are responsible for return postage costs, unless the item is faulty or incorrect.
How long does it take to process a return?
Once your return is received and approved, please allow 5–7 working days for your refund to be processed.
Can I exchange an item bought at a Pop-Up?
Yes—but only for size or garment exchanges, and only on the dates the Pop-Up Store is open.
Can I return items bought at a Pop-Up or Outlet Store?
No. Items purchased at Pop-Up or Outlet Stores are non-refundable.
Will I get a refund for shipping costs?
No. Original postage costs are non-refundable.
What do I need to include when returning an item?
Please return your item in its original packaging, with all labels, tags, and any included accessories. Returns must be made within 14 days of receiving your order or purchasing in-store.
Can I return an item if I’ve tried it on?
Yes. Trying it on for fit is fine. But returns will only be accepted if the item is in perfect, unworn condition— meaning the garment(s) has not been stained, washed, soiled or shows any damage that prevents it from being resold as new
